Suggest a feature or report a bug. Every note is read. Support requests are not answered — there is no help desk behind this service, and nothing sent here gets a reply.
What happens to it
It is read by the person who runs this service, when they get to it. That is the whole process.
Not a support channel. "It didn't work for me", "please remove this record", "why was I limited" — none of these are answered here. Records are disputed from the record page itself; limits reset daily on their own.
Your text is stored as you typed it, with a random daily id and nothing else about you. Leave the contact blank unless you want it kept.
A few suggestions per browser per day. Bugs with steps to reproduce are the most useful thing you can send.